Emergency Response Service

Wildlife Victoria is a non-profit charity that has operated an Australian wildlife rescue service in Victoria since 1989.

Members of the public can report incidents of sick, injured, or orphaned native animals found anywhere across the state to Wildlife Victoria’s 24/7 wildlife Emergency Response Service on (03) 8400 7300 or by filling out the online reporting form.

This is a free service provided through the generous support of Wildlife Victoria donations.

Wildlife Victoria’s Emergency Response Operators are highly trained and can provide advice over the phone and when necessary, will dispatch a Wildlife Victoria volunteer to rescue the animal and to transport them to a veterinary clinic for treatment.

What to expect when you call Wildlife Victoria?

Wildlife Victoria’s Emergency Response Service is staffed 24/7 by highly trained Emergency Response Operators. They will ask you a series of questions regarding the situation and the animal you are calling about. Please be prepared to share the animal's location with us via a dropped pin or by sharing the GPS coordinates. For instructions on how to share a location click here. Our team may also ask you to provide photographs or videos that they can use to assess the condition of the animal. This can be done via email or text message.

Supporting our operators is a state-of-the-art database which pinpoints the exact location of the animal needing care and the network of volunteers available at that time within a certain geographical radius. The whole process is automated through a case numbering system which sends out SMS messages to volunteers.

Unfortunately, due to the sheer volume of calls we receive, we are not always able to provide the outcome of an animal you have reported.